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Problem Tech Solves

Tech Brief

Today’s primary care model is broken causing patients to disconnect from their health. Long wait times, inconvenient office hours, lack of personalized visit follow-up support, and costs are just a few of the barriers to accessing primary care. In addition, 4 out of 5 working adults do not have a strong relationship with a primary care physician (PCP). These barriers lead to deferred care, which increases chronic conditions that go undiagnosed, exacerbates unmet or unmanaged mental health needs, and encourages poor medication adherence. Primary360, Teladoc Health’s primary care service, empowers all people everywhere to live their healthiest lives by transforming the healthcare experience. It allows patients to finally experience primary care in a manner that fits their lifestyle, and in addition be better connected to specialty care as needed for complex, acute, chronic and mental health care needs, all with the goal of maintaining better whole-person health.

Tech Differentiators

Over the course of the past several months, Teladoc Health has shown the world the possibility of managing their healthcare needs with a single point of entry. Instead of having countless, disconnected point solutions, Teladoc Health has become a destination of choice for whole-person care, driven by significant traction for its primary care service, Primary 360. Primary360 provides a longitudinal relationship with a primary care physician and care team, where members benefit from access to 24/7 urgent care, prevention, screening, ongoing condition management and mental health care in one experience that is convenient and highly personalized. The service essentially acts as the quarterback of care in an entirely reimagined model where all necessary resources come together for the member. Expanded capabilities, such as health plan in-network referrals and care coordination support, same-day medication delivery and in-home phlebotomy further remove barriers to access and increase convenience through one seamless, comprehensive experience that meets people where they are.


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