Revolutionizing Care Collaboration
1 in 4 people in the U.S. has a mental health or SUD (https://www.hopkinsmedicine.org/health/wellness-and-prevention/mental-health-disorder-statistics#:~:text=An%20estimated%2026%25%20of%20Americans,substance%20abuse%20and%20anxiety%20disorders.), and as of November 2020, there have been over 90,000 drug overdose deaths (https://www.ama-assn.org/system/files/issue-brief-increases-in-opioid-related-overdose.pdf). Nationwide, emergency departments are overwhelmed by SUD and mental health-related visits, accounting for roughly one in eight of all ED visits. To help address this crisis, the National Suicide Hotline Designation Act was passed in 2020, requiring the Federal Communications Commission to designate “988” as the National Suicide Prevention Lifeline. As of July 16, 2022, individuals are now able to call or text this universal national suicide prevention and mental health crisis telephone number to be connected with trained mental health professionals across roughly 200 regional crisis centers nationwide. While many states are using the opportunity to change how they respond to mental health crises to better serve their citizens, many other states remain unprepared to roll out 988 effectively. To meet best practices, Bamboo Health is partnering with states as a technology partner through its OpenBeds Crisis Management System solution. This will help thread the response process together, enabling clinicians to do digital intake and assessment, dispatch mobile crisis teams using GPS-enabled technology, and gain situational awareness about the availability of treatment resources using digital networks to provide every caller to definitive assessment and treatment.
In many communities today, the current approach to behavioral health crisis management is piecemeal. Often, this leads to many individuals falling through the cracks and not getting the treatment they need. Further when these patients do not receive the treatment they need, the cost to communities, families, and the healthcare system overall, is far too great. Care collaboration that is facilitated by technology is crucial to combat these problems and is one of Bamboo Health’s key differentiators. The company’s Crisis Management solution, built upon the OpenBeds foundation, connects stakeholders across the continuum – including those working in crisis call centers, mobile crisis units, departments of behavioral health, law enforcement agencies, hospitals, and healthcare facilities – to ensure people get the care they need. Through its interoperable technology infrastructure among varying EHR systems and call lines, Bamboo Health facilitates real-time situational awareness of and connection to care team members and crisis response teams all within one platform. Patients can quickly be referred to and provided the definitive, proper care they need. The company’s bed and appointment tracking inventory system provides full visibility into bed capacities and available treatment programs. This allows for the tracking of response steps/time stamps from intake to final disposition for stakeholders and end users to analyze performance and recognize opportunities for improvement. To summarize, stakeholders gain a complete view of each patient’s longitudinal record, enabling providers to manage each aspect of a patient’s health journey, make more cost-effective use of resources, and inform policy and program design.
Together with providers, Bamboo Health enables more informed and effective care decisions, proactive interventions with high-risk patients, and attention to a patient’s health/wellbeing, resulting in higher quality care at a lower cost. Currently, the OpenBeds and Crisis Management solutions have launched or are about to launch complementary clinician and public-facing portals to connect providers/consumers to SUD and mental health treatment in 14 states: Alaska, Delaware, Indiana, Maine, Michigan, Missouri, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, Washington, and Idaho. Bamboo Health works with approximately 1,000 treatment providers and several hundred hospitals across these states. In December 2021, Delaware reached a milestone of 100,000 referrals for substance use and mental health services on their Delaware Treatment and Referral Network, built on the OpenBeds platform. This represents 100,000 opportunities to improve the lives of citizens. After three years of partnership, the state of Delaware has realized the following results: •About 60% of referrals have been for inpatient services, with around half of referrals noting substance use disorder. •Above 70% of individuals receiving care via the system are on Medicaid or uninsured. •By assisting providers with the onboarding process to encourage adoption, Delaware expanded the number of active users on its referral network by 264% in the first year. The variety of distinct services offered by receiving organizations also expanded in the first year, growing from 40 to 109—a 173% increase.