We connect underserved communities to high quality care with our tech-enabled care teams. We act as extensions of the clinical staff at safety-net clinics to provide comprehensive clinical and mental health care while addressing the social barriers to a high quality life like access to housing, food, or transportation.
Our care model and technology is built to scale, bringing together the best of community based and virtual care. By training/hiring a local CHW workforce from the communities we serve, we are able to scale personalized engagement for the highest-need patients and facilitate telemedicine with our remote care team. By deeply partnering with an otherwise overlooked provider market, we are able to build strong, trusted relationships within communities that give us access to referral networks and data to strengthen our engagement and care model over time. By focusing our go-to-market around new CA regulations, we have a first-mover advantage and seeing rapid clinic adoption. We were the first to participate in this new care program with one of the top 3 largest Medicaid plans in the state. Winning requires operational excellence. Co-founders Neil Batlivala and Cassie Choi, RN have built a national network of primary care clinics as founding employees of Forward Health. Neil (CEO) has spent a decade building digital health technologies, while Cassie (COO) has spent nearly two decades in healthcare and scaling care teams. Todd Anderson (CPO) was the former Head of Product at Honor, a multi-billion dollar home care enablement company. Dr. Andrey Ostrovsky (Board Advisor) was the former Chief Medical Officer of Medicaid and operates our Professional Corporation. It takes a village, and we have surrounded ourselves with 60+ healthcare angels including Dr. Shantanu Nundy, CMO of Accolade, founders of CityBlock, Pillpack, PatientPing, and many more world class leaders.
Our technology platform addresses two fundamental challenges: scaling access to high-touch care for underserved communities, and the financial health of safety-net providers that are trapped in low-margin care models. Our community and virtual care platform allows us to scale our model by coordinating operations across our on-the-ground community health worker workforce, remote care team, and local partners (providers, community based organizations, hospitals). By data mining across EMRs, HIEs, claims, and other public data sets we are able to intelligently identify and engage patients in the community for preventative care. By codifying our operational model in workflows, we can drive automation and surface much needed context at the point of care for our care team. Additionally, our tooling is helping to create the feedback loops to train our workforce, increasing the supply of local caregivers in a community. Half of all Medicaid beneficiaries rely on safety-net primary care clinics, such as federally qualified health centers and independent primary care groups in low-income communities. Historically these clinics have been ignored by the market. The majority are mission-driven groups operating on razor thin margins that are trying to manage the influx of patients every day. Pair Team’s technology and model ultimately helps reduce total cost of care and shares the savings with our safety-net providers. Through our technology investments we are able to minimize change management for their overwhelmed staff. Our first implementations have required less than 10 hours from our partners to launch in just 60 days.
In less than two months since launch of our care program, we have enrolled 114 high-needs Medicaid patients. Approximately 50% of them are experiencing homelessness. These patients have been unengaged with the traditional healthcare system, and we are their only support line - available any time of day over phone or text. For each of our patients, we have performed a comprehensive health assessment with our NP. We have helped manage their mental health and address key social barriers. For example, a 24 y.o. single mother was homeless after losing her house to arson and was living in a motel with her 5 children and 2 infant grandchildren - we routed grocery pick twice a week, submitted for housing navigation and motel vouchers, and coordinated clothing and hygiene supply replacements. With respect to financial ROI for our provider partners, this represents nearly $150,000 in new annual revenue to our safety net providers alone (not including Pair Team’s revenue) in just 2 months. By the end of the year, we project that we will increase this to nearly $1,000,000 in revenue that our safety-net providers can reinvest in themselves and their community. Last year in a quality focused program with a cohort of 2,000 Medicaid patients, we were able to increase quality scores at 3 clinical sites in San Bernardino county by 40%. This included a 27.8% increase in controlled blood pressure, a 5.9% increase in controlled diabetes, and a 48% increase in ED-discharge follow ups.