Because therapy works.

Alon Matas

Problem Tech Solves

BetterHelp makes therapy accessible. Finding professional mental healthcare through traditional means can be an overwhelming barrier to many. By providing professional therapy online, BetterHelp solves the issues around cost, scheduling, specialty-based matching, and convenience that keep so many from seeking help.

Tech Brief

In short, we offer the same therapy you would receive in-person, facilitated online. We connect clients with a therapist from our network of over 20,000 licensed, accredited, and board-certified therapists. With a unique questionnaire, patients will be matched to the therapist that best matches their needs and preferences. Once matched, clients have weekly live-sessions with their therapist via phone, video, or live chat. Clients can also text their therapist whenever they want, and journal their thoughts right on the platform. Each month, over 5,000,000 counseling messages, chats, voice calls, and video sessions are facilitated through BetterHelp’s secure website and mobile app. On the provider side, BetterHelp gives therapists the ability to provide secure therapy to those who need it, without having to worry about client referrals, billing details, and other burdensome logistics associated with in-person therapy. BetterHelp has made receiving and providing therapy much easier.

Tech Differentiators

BetterHelp has the largest therapist network in the world. Every therapist is licensed by their State Board, has at least 4,000 hours of experience, and has either a Masters or Doctorate degree in their field. We also offer a whole-picture approach to therapy; all clients have access to live chat, phone calls, or video sessions, while also being able to connect asynchronously with their therapists between sessions. Our matching algorithm is also unique to BetterHelp. Clients can indicate their preferences for everything from the gender of their therapist to their political viewpoints and experience. We use their answers on our intake questionnaire to match them to a therapist in our network that meets their preferences.


We have thousands of success stories available on our website, here are a few: "The biggest achievement I've made is, truly, fighting for myself. Through working with Aiko and taking the time to discuss various issues with her, I've become a bigger advocate for myself, and I'm so proud of that." “This kind of interactive therapy has allowed me to control my situations, instead of letting them control me. This is probably my greatest accomplishment so far because I feel in control. Before I started this therapy, I felt grey, colorless, and dying inside. Now I feel hopeful, happy, content, and calm. I highly recommend this service to anyone who needs thorough help figuring out their issues and themselves. It made me want to be alive again.” On top of reviews and success stories, an extensive study by the Berkeley Well-Being Institute in 2017 and another study in 2019 in the Journal of Medical Internet Research found BetterHelp to be as effective as face-to-face counseling. From these studies, researchers found that 98% of participants made significant progress in therapy through BetterHelp and 70% reduced depression symptoms after 3 months of therapy on BetterHelp.

Why Us

BetterHelp has changed the world of therapy forever. Through our technology platform and marketing efforts, we have brought therapy to millions of people while destigmatizing what it means to seek care for your mental health.

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